Frequently Asked Questions
- How do you smoke your salmon?
- What if I want to place orders for multiple addresses?
- What is organic smoked salmon?
- Can I order a gift for a friend living abroad?
- Can I send a gift message?
- What if I don't want to buy online?
- What are the shelf lives of your products?
- I am a returning customer, do I have to enter all my details again?
- how do gift vouchers work?
- Can I have my goods on a Saturday or Monday?
How do you smoke your salmon?
Summer Isles marinade the salmon fillets in a brine laced with molassess, juniper berries and black peppercorns with a dash of garlic. This marinades for 6-8 hours. The fillers are smoked for 24 hours using whisky barrell chippings. The sides are then left for 3-4 hours to chill allow the delicate flavours to absorb, resulting in the perfect side of smoked salmon.
What if I want to place orders for multiple addresses?
Unfortunately we are unable to accept an order for multiple addresses through the website, unless you place a new order for each address. If you would like to place an order for multiple addresses please contact us at the Smokehouse on 01854 622 353 and we will be happy to take your order.
What is organic smoked salmon?
Our organic smoked salmon comes from an organic fish farm. The salmon are grown in 'A1' quality water-the cleanest in Europe. They are grown in conditions with low stock density for health and fitness. They are guaranteed to be free from antibiotics and hormones and are fed natural ingredients to ensure a natural salmon colour. The feed stuffs are also from sustainable sources meaning this is an eco-friendly fish! Our organic salmon has been certified by Naturland and our smoking process has been approved and certified by the Organic Food Federation. To summarise: The fish are grown at half the normal stocking density, so they have more room to swim , The cages are located in sites with strong tidal currents, so the fish have to swim harder and hence stay fitter, healthier and freer of sea lice. The feed comes from sustainable sources, If organic salmon have to be treated, they are then tested and residue certificates issued to confirm there are no deleterious residues remaining before they are harvested. The salmon used by Summer Isles Foods are conform to the European standards of Naturland (Germany), Quality France and Bio Swiss. The salmon and our smoking processes are checked and approved by the UK Organic Food Federation. Phew!
Can I order a gift for a friend living abroad?
It depends where your friend is living. If you call 01854 622 353 we will be happy to discuss your order and advise you on the costing. Currently you can not place an order for an address outside of the UK through the website.
Can I send a gift message?
Yes you can. When you select the box to enter an alternative mailing address you will get a gift box option where you can write any message to a friend. We will be happy to include that with your order.
What if I don't want to buy online?
The Summer Isles Foods website is fully protected and guarantees you a safe and secure way to buy online. However, we are also happy to take mail orders or telephone orders. You could even come up to Achiltibuie and visit our shop!
What are the shelf lives of your products?
Generally we recommend 2-3 weeks for fish, meats and cheeses in a fridge. You can freeze the fish products for about another month on top of that. We do not recommend that you freeze the meats or cheeses.
I am a returning customer, do I have to enter all my details again?
No, you don't. If you have ordered before you can click on the returning customer "login". Then you can enter your email address. If you have forgotten your password (we all do!) then let us know and we can email a reminder immediately. Enter the password which will have been sent to your email and you then get the chance to review the information you gave us last i.e address, telephone number and you get the chance to change your pass word to something more memorable! Once you have confirmed this all your details will be entered and you can carry on buying your order. Don't worry, we would never share any of your personal details with anyone, they are only there to make ordering quicker for you.
how do gift vouchers work?
Sometime it can be difficult to decide what to buy someone for a present so we thought we would try and make it easier for you. Now you can buy Summer Isles Foods gift vouchers online and these can be used with our mail order service or in the shop in Achiltibuie. All vouchers are sent out with a mail order form and have an expiry date on them, they are valid for 1 year. We will be happy to add a message with the gift voucher for free and post to a UK delivery address. Gift vouchers can only be used once and they can not be exchanged for cash and are only redeemable in the shop in Achiltibuie or through mail order. Unfortunately they are not redeemable online...yet! Everyone loves a gift voucher and you can buy them in £5, £10, £20 and £50 vouchers...but you can buy as many as you like!
Can I have my goods on a Saturday or Monday?
In short... no. We can not despatch over a weekend as this will mean the order will be out of refrigeration for more than 24 hours and therefore the quality will be compromised. Orders are despatched Monday to Wednesday each week, for delivery Tuesday to Thursday. Whilst all reasonable efforts will be made to achieve delivery on your preferred date it cannot be guaranteed. During busy periods please allow up to five working days for preparation and despatch of your order. Alternatively, use our calendar to select a delivery date well in advance to guarantee safe delivery of your order. If in doubt about a delivery date call us on 01854 622 353 and we will be happy to recommend when would be best for your order to be despatched.